Privacy Policy

This page explains how and why we use cookies, how we use your personal data (where applicable) and our attitude towards data confidentiality. The information on this page is subject to change without notice.

 

What are cookies?

 

Cookies are small, simple text files sent from a website and stored in a user's web browser while he/she is browsing the site. Every time the user loads a page on that website, their browser sends the cookie back to the server in order to communicate previous actions taken by the user.

 

How we use cookies

 

We use cookies on our website for three reasons:

 

1. To capture contact form data

 

Filling in our contact form, in whole or in part, will result in your form entry being saved to your browser in the form of a cookie. This can be useful if you need to check some information on another page of the site or are returning to our site following a previous visit. The information you had entered into the form would be retained and re-inserted into the form upon your return, saving you time.

 

Cookies being used to store your contact information will expire after 30 days, at which point they will be permanently discarded. Cookies storing information entered into the 'Subject' or 'Message' fields will expire when you close your browser, as it is unlikely that this information will be required for subsequent form submissions.

 

2. To process contact form data

 

In order to validate form data and generate an email that can be sent to us, we use cookies to help process your form submission when you click the 'Submit' button. These cookies are discarded when you close your browser.

 

3. To hide the 'cookie bar' at the bottom of the page

 

Once you have acknowledged our use of cookies either by clicking the 'OK' button in the cookie bar at the bottom of the site or by clicking the 'Accept & Return to Homepage' button at the bottom of this page, we use a cookie to store a record of this action. We can then hide the cookie bar from view on subsequent visits to our site. This cookie automatically expires after 30 days.

 

Please note that your use of our website implies acceptance of our use of cookies for the purposes detailed on this page. If you do not wish to allow the use of cookies on our website, you can change the cookie settings in your browser as appropriate, at the expense of website functionalities that rely on cookies (explained above).

How we use your data

 

Our servers do not store any of your information at all beyond the scope of an active session while you browse our site. As mentioned previously in the section on cookies, the cookies themselves are stored on your device, not on our servers.

 

We do not collect any information about your general browsing habits, which sites you've visited previously or which sites you visit after leaving ours. Your data is only ever used by us with direct and exclusive relevance to our website, products and services.

 

Email

 

The only instance where your data will be retained by us is if you send us an email using our contact form. For obvious reasons, this will result in us receiving a copy of your form submission via email. Further to this, any emails sent to us where you have selected either "Home PC/Laptop Repair" or "Corporate" from the 'Nature of Enquiry' form field will be automatically forwarded to our ticket logging system, Freshdesk.

 

Ticket Logging

 

After submitting an email in this manner, you will receive an automated response from our logging system. As mentioned already, your data will only be used by us where relevant to products and services we provide to you. This will typically include contacting you regarding any proposed/ongoing work that you have solicited from us.

 

Information submitted to our ticket logging system is stored securely and access to it is limited to our staff. Aside from contacting you regarding any tickets you may have logged with us, we may, from time to time, use your data for internal reporting in order to improve our products and services.

 

Confidentiality

 

We maintain a strict policy of confidentiality and we will not share your contact details or session-related data with any third parties, for marketting purposes or for any other reason (except where required to do so by law).

 

We hope that you will find our Privacy Policy to be fair and reasonable and we welcome any feedback you may have in this regard.

 



By continuing to browse this site, you consent to our use of cookies as described in our Privacy Policy. You can change the way your browser handles cookies at any time, although this may result in some loss of functionality on our site.

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